Frequently Asked Questions
Can I be included on your mailing list to receive printed catalogs?
Certainly. To automatically receive free printed catalogs, fill out our catalog request form.
Where can I download Acrobat Reader?
To download the most recent version of Adobe Acrobat Reader, visit the Adobe site.
Do you accept manuscripts?
Regretfully, we do not accept unsolicited manuscripts.
What payment options are available for online orders?
If you are ordering for a school or public library we can bill you. All other customers must prepay by check or pay by Credit Card. We accept Visa or MasterCard.
I forgot my password. How can I access My Account?
Use our Forgotten Password form to generate a new password for your account.
What is an ISBN number?
An ISBN is an International Standard Book Number. Every book sold anywhere in the world should have a unique ISBN, meaning you can find any book in the world simply with that one number. (Occasionally, ISBNs are reused for books that have long been out of print, but this practice is discouraged.) An ISBN number has ten characters and is assigned by R. R. Bowker in the United States and by a variety of agencies worldwide.
Where do I find a book's ISBN number?
An ISBN can usually be located on the back cover of a book above the bar code. It looks like this (circled in red):
An ISBN can similarly be found on the copyright page (one of the first pages in a book containing library cataloging information):
NB: A book’s ISBN can also be determined by visiting the respective product page on this website.
Do schools and libraries receive discounts?
Yes. For complete details, please refer to our Prices and Discounts page.
Will you ship orders to customers outside of the United States?
Regretfully, we do not ship books outside of the United States. Our books are distributed in Canada through Saunders Book Company, and in the U.K. through Orca Books. For more information on international distribution, please email firstname.lastname@example.org.
To what address should I mail purchase orders?
All mail for Bellwether Media should be sent to the address listed on our contact page. Purchase orders should be marked to the attention of the order department.
Who should I notify in case of an address change?
Email us at email@example.com or call our toll-free number 612-825-2545.
Do you offer library processing services?
Please visit our downloads page for our library processing form with a complete list of library processing services. Important: Processed books are not returnable if processed according to your instructions.
Can I view a sample of your books online?
Sample spreads are viewable on each title’s product page. Click to enlarge.
How do I return books with which I'm not satisfied?
If you are not completely satisfied with a product, you may return it for prompt and courteous credit or a full refund. We ask only that returned products be in salable condition. Before any return, please call 612-825-2545 or send an email to firstname.lastname@example.org. All returns must be pre-approved to be accepted for credit.
I noticed a mistake in one of your books. Who should I notify?
To submit corrections, please send an email to email@example.com or call our toll-free number 612-825-2545.
To whom should I direct questions concerning copyrights?
You can email us at firstname.lastname@example.org or call our toll-free number 612-825-2545.
Do you have a printable order form that I can complete offline?
Yes. Visit our downloads page to access our printable order form.
Can I have a list of all your titles with their associated ISBN numbers?
A full list of our titles is available upon request from email@example.com.
Visit our download page to download our most recent order form in Acrobat PDF format.
How can I unsubscribe from your Mailing List?
Send an email with your name and address to firstname.lastname@example.org and we will remove you from our mailing list.
How can I contact a Customer Service Representative?
Call us at our toll-free number 612-825-2545 or send an email to email@example.com. For immediate assistance, you can also reach us via the live Chat feature on our website.